Management Trainings
Training for your organization’s supervisors and managers is part of the service provided by the Family Service Employee Assistance Program (EAP) and may be purchased on a fee for service basis by any organization. Training sessions can be customized to meet your organization’s needs and goals.

Current management training curricula include:

• Cultural Diversity at Work: Participants learn about the impact of culture and diversity. Supervisors learn techniques to use in managing a diverse workforce as a way to improve morale and productivity.

• EAP Supervisor Training: Supervisors are taught the differences between job performance problems and personal problems. Your organization’s policies on performance evaluation and discipline are reviewed. Participants are instructed on making appropriate referrals to the EAP. This session is one of the Core Components of the EAP.

• Effective Communication for Supervisors: This session examines the fundamental elements of communication and focuses on building the key skills you need to communicate successfully. It gives tips for choosing the right communication method and explains other important factors that may impact effectiveness.

• Managing Organizational Change: Participants learn about the psychological aspects of change and how apply these concepts to the organization. Supervisors are encouraged to become managers of change rather than allowing haphazard reactions by their organization.

• Promoting Safety and Communication at the Workplace: Introduces participants to concepts on safety and conflict resolution. They learn to assess their workplace and work style in order to reduce risk. Participants also learn about anger management and violence prevention.

• Sexual Harassment Prevention Training: Participants learn the workplace definition of sexual harassment. They learn to understand the key concepts regarding harassment that will help them create a harassment-free environment. They will also learn to identify the cause and effect of sexual harassment in the workplace, how to assess a possible sexual harassment situation, and determine the appropriate way to respond.
  
  
• Trauma Prevention Training: Participants are educated on the psychological and physical responses to traumatic incidents. Workplace trauma responses are normalized in an effort to prepare supervisors in the event of a traumatic incident. This session is especially useful in “at-risk settings” such as banks.